Omni Customer Support allows you to provide better customer support... search engine technology allows your support staff to quickly determine the correct problem your customer is experiencing and provide the solution ...allows new staff to be immediately productive without a costly investment of learning all the known support issues... enables you to track the problem areas of your product so you can see what areas need improvement

• License: Commercial
• Language: English
• Release: 2007-11-27
• Size: 2 Mb
• Cost: 69.00 $

123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! It's Java chat server& flash live chat client with cheap price.

• License: Shareware
• Language: English, ChineseSimplified
• Release: 2005-07-27
• Size: 16 Mb
• Cost: 399.00 $

Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.

• License: Freeware
• Language: English
• Release: 2006-11-12
• Size: 14 Mb
• Cost: 199.00 $

Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

• License: Shareware
• Language: English
• Release: 2006-10-26
• Size: 4 Mb
• Cost: 15.00 $

VueChat enables a web based Customer Service software on your website powered by video/voice chat, Instant Messaging, and useful CRM (Customer Relationship Management) functions. VueChat Customer Service includes Server, Representative, Customer and VoIP (Voice over IP) components. It provides a web-based Customer Service, IM, VoIP communications and Video Conferencing between customers and company representatives.

• License: Shareware
• Language: English, Spanish, German, Russian
• Release: 2005-12-01
• Size: 3 Mb
• Cost: 19.00 $

ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.

• License: Demo
• Language: English, German, Spanish
• Release: 2006-11-20
• Size: 15 Mb
• Cost: 630.00 $

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

• License: Commercial
• Language: English
• Release: 2006-10-23
• Size: 10 Mb
• Cost: 175.00 $

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.

• License: Commercial
• Language: English
• Release: 2006-02-28
• Size: 7 Mb
• Cost: 299.00 $

DEKSI CRM is a powerful and feature rich multi-platform and scalable, on demand, Web-enabled CRM solution complete with marketing automation, sales force and contact automation, contract automation, quote and invoice management, product management, sales forecasting, reporting and analysis, integration with MS Outlook, MS Excel, Adobe PDF, Website integration, logistics, trip and employee management, shared calendar, instant messaging and chat.

• License: Shareware
• Language: English
• Release: 2008-04-23
• Size: 37 Mb
• Cost: 395.00 $

AliveChat allows you to connect with and track your web site visitors in real-time via a browser based live chat interface. Your company can now offer live support software to customers while increasing sales with Proactive chat. Some features include proactive sales chat, unlimited operator and client chat sessions, real-time site monitoring, repeat visitors identification, full customization, and site metrics and performance analysis tools.

• License: Shareware
• Language: English
• Release: 2005-06-20
• Size: 1 Mb
• Cost: 18.95 $

Greet your customers online, and help them buy! eTalkup is the next generation customer support software. It enables you to receive notification as soon as someone visits your site and start chatting with them instantly. Maximize your site's potential with eTalkup now!

• License: Freeware
• Language: English
• Release: 2008-01-15
• Size: 3 Mb
• Cost: Free

SupportCenter is Web 2.0 (AJAX) Helpdesk and Customer Support Software. It offers very fast, easy to use and intuitive Web interface with a lot of unique features. SupportCenter can read emails from unlimited number of mail accounts (POP3), sort them into unlimited number of Queues with unlimited number of Rules and to unlimited number of support agents. It can process thousands of emails per hour.

• License: Commercial
• Language: English
• Release: 2007-03-16
• Size: 3 Mb
• Cost: 199.00 $

MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

• License: Demo
• Language: English
• Release: 2006-03-31
• Size: 8 Mb
• Cost: 349.00 $

The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.

• License: Shareware
• Language: English
• Release: 2007-09-18
• Size: 40 Mb
• Cost: 24.95 $

Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communications, Video Conference and the Customer Relationship Management (CRM).

• License: Shareware
• Language: English, German, Russian, Spanish
• Release: 2005-01-01
• Size: 607 Kb
• Cost: 19.00 $

Add live chat on your web site watch visitors on your web site in real time and chat with them. Very good tool for web site increase sales and provide best customer service. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with you or guide them without chatting. Easy transfer chats to other operators, use predefine responses, view visitor's geographic location, IP address, referrer etc. Free trial.

• License: Shareware
• Language: English
• Release: 2005-12-15
• Size: 478 Kb
• Cost: 8.99 $

CRM-Express is the latest in CRM (Customer Relationship Management) software. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled. Allows for any number of users connecting simultaneously to an address book.

• License: Shareware
• Language: English
• Release: 2007-03-28
• Size: 21 Mb
• Cost: 95.00 $

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.

• License: Freeware
• Language: English
• Release: 2005-09-01
• Size: 117 Kb
• Cost: Free

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $